How do instant requests work?
You set a problem, location, and offer. Online technicians inside their service radius can accept that price or send a counter offer.
Help
Help center
Short answers about requests, privacy, OTP starts, commission, and payments.
When is my phone number visible?
After a booking is confirmed. Until then, use Mero Machine chat.
Why does work need an OTP?
The technician enters the code shown on your booking. That marks the job as started and reduces false completions.
How is commission calculated?
Admin sets a percent per category. A technician can have an override. Emergency jobs add the emergency fee from settings. The split is stored on the booking when the price is agreed.
Which payments work now?
Cash, recorded in the app. The ledger already stores platform fee and technician amount so eSewa, Khalti, Fonepay, card, and wallet can be added later.
Still stuck?
Send a message and we will reply by email.